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Frequently Asked Questions

General Questions

Who can I contact about my taxes?

Questions can be directed to Nicole Percetti, Tax Collector at (215) 822-2930 or newbritaintax@gmail.com. For more information, please visit Nicole’s website at http://newbritaintax.webs.com/.


Is there an ordinance pertaining to _________?

Borough code and all borough ordinances are available online at https://www.ecode360.com/NE3059.  You can use either the table of contents to find the subject you’re looking for, or enter a keyword into the search bar.


Where do I go to vote?

The New Britain Borough polling place is the Lenape Valley Presbyterian Church at 321 W Butler Ave next to the Town Center. Polls are open from 7:00 AM – 8:00 PM.


How do I report suspicious activity?

New Britain Borough utilizes the Central Bucks Regional Police Department. To report an emergency, please dial 911. For all other matters, you can call their office at (215) 345-4143, Monday through Friday between 8:30 AM – 5 PM. If calling outside of business hours, you may contact the dispatcher directly at (215) 348-3524. For more information, check out the CBRPD website.


Who do I contact about road issues or potholes?

If you have a roadway concern, you can contact Mark Hintenlang, Borough Roadmaster at roads@newbritainboro.com or (215) 348-4586.

Butler Avenue (Old Route 202) is a state road managed by PennDOT. To report problems / potholes along this road please call (800) 349-7623. For other potholes in the borough, please contact Mark Hintenlang using the information above.


Property Questions

Does the borough require residential use & occupancy permits?

No. The borough only requires a permit for commercial properties, which can be found on our Forms, Fees and Permits page.


My property needs some work done. Do I need a permit?

Below are common examples of why a property owner may need to obtain a permit.

UCC Building Permits are required for construction projects that involve plumbing, electrical or mechanical work.

Zoning permits are required for projects that impact your property’s footprint. Examples include home alterations and additions such as decks, porches, sheds, fences, driveway expansions and more.

Road opening permits are required for any construction work being performed within the public right of way (typically defined as any land within 25 feet of the street center line).

Stormwater permits are required if a property adds 1,000 square feet of impervious land. Please note that a stormwater permit may also be required if a property adds ANY amount of impervious land but also has a known history of water issues.

Additional information can be found in Borough Code. Building and zoning permit applications are available for download on our Forms, Fees and Permits page. If you have any questions, please contact the borough office at (215) 348-4586.


Do contractors need to register with the Borough Office?

Contractors performing work on commercial properties must register with the borough before work begins and prior to any permits being approved. Contractor registration forms are available on our Forms, Fees and Permits page.


Who provides water and sewer service to my property?

The borough does not provide any contracted water or sewer services.

Borough residents get sewer service from the Bucks County Water and Sewer (BCWAS).  Property owners are responsible for contacting BCWAS to establish service. They can be reached directly at (215) 343-2538.

Borough residents get water service from either well water or one of the sources listed below. Please note that the borough does not maintain a list of which water source individual properties utilize. If trying to determine which water source your property uses, please contact the water providers directly to determine if they service your address.

  • Aqua Pennsylvania, (877) 987-2782
  • Doylestown Municipal Authority, (215) 348-9915
  • North Penn Water Authority, (215) 855-3617

Who provides electric and gas service to my property?

PECO is the sole provider of gas and electric service to residents of New Britain Borough. The borough has no contract with PECO, and individual properties are responsible for establishing service on their own.